About this course

This course is designed to enhance your workplace communication skills and language proficiency. The core modules—English for Meetings, English for Presentations, English for Emails and Reports, Customer Service, and Effective Business Communication—will equip you with the tools to communicate confidently in various professional settings. You will learn how to structure effective meetings, deliver impactful presentations, and craft clear business emails and reports. By the end of the course, you will be able to demonstrate professional communication, compose written correspondence, and apply effective customer service techniques.

Learning Outcomes

• Demonstrate effective communication strategies in professional meetings
  and discussions
• Compose clear and concise emails and reports tailored to various business
  contexts
• Deliver engaging presentations that effectively convey information to diverse
  audiences
• Apply customer service techniques to enhance client interactions and
  satisfaction.

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