Welfare Manager – UK

Welfare Manager Reports to: Centre Director

The Emerald Cultural Institute has over 30 years’ experience in providing high quality English courses. From the moment our young learners arrive, ECI staff work hard to ensure that they are active, learning effectively and having the educational experience of a lifetime.

Main Purpose of the Job:
The Welfare Managers’s key responsibility is the overall welfare of the students to ensure they are safe, secure, happy and respect other students, staff and the facilities.

• Assist in setting up course in situ in advance of students’ arrival, including unpacking, distribution and storage of course materials.
• Ensure that all staff are allocated bedrooms spread around the boarding houses and plan ahead with room allocations for students for the duration of the course.
• Maintain the overall welfare of all of the students through excellent levels of provision for every student
• Manage a team of Welfare Leaders (WLs) who have the responsibility for the routine pastoral care and welfare of the students at all times.
• Assist in induction of students and group leaders onto course.
• Welcomes the students on the first Sunday co-ordinating orientation around the site, allocation of and checking into rooms, banking and calls home.
• Co-ordinate and support the welfare leader team, motivating and leading through example.
• Co-ordinate with the Centre Director and centre staff on arrival and departure duties to ensure the safe arrival/departure of all students.
• Liaise with the Centre Management team on the morning meetings and participate as appropriate.
• Take responsibility for the health, safety, welfare and discipline of the students anticipating discrimination, bullying and damage.
• Ensure fire and safety procedures are displayed and adhered to, including fire drills within 48 hours of arrival and accommodation checks.
• Run a Welfare Desk to provide information to students, Group Leaders and staff to ensure all needs and concerns are being addressed.
• Carry out night duty on a rota basis and supervise other staff on duty making sure that all buildings are locked, secure and all students are safely in their rooms.
• Create rotas to ensure effective supervision of students throughout the day (particularly individuals), assisting with these welfare duties including meal supervision and bedtime supervision.
• Deal quickly and efficiently with any complaints or issues relating to the accommodation and welfare of the students.
• Report maintenance issues to staff and ensure the cleanliness of the residence is maintained to the standards of the school.
• Ensure risk assessments are up to date and available for staff.
• Assist in the closing down of the course, repacking and stock checking

• Ensure that ECI (UK) Health and Safety policies are implemented and adhered to at all times.


• Act as the assistant local Designated Safeguarding Officer

Qualifications and experience

• Experience of managing a team and working with teenagers in a residential environment
• DBS certification

Requirements of the Job

• Attendance at the pre-course training
• Arrival at centre three days before course start date
• Attendance during the course on a rota basis for six days per week
• One full day off per week

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