Individual Liaison Officer

Reports to: Centre Manager / Activities Manager

The Emerald Cultural Institute has over 30 years’ experience in providing high quality English courses. From the moment our young learners arrive, ECI staff work hard to ensure that they are active, learning effectively and having the educational experience of a lifetime.

Main purpose of the Job

The Individual Liaison Officer’s key responsibility is the overall welfare of the individual students to ensure they are safe, secure, happy and respect other students, staff and the facilities. They will also assist the AL’s in injecting life into the Activities Programme and providing an experience, which is stimulating and culturally enriching for students. ISO’s supervise the students outside the classroom, overseeing their welfare, safety and discipline at all times. They will meet students on a daily basis, explaining the programme to them, assisting them with any requests and ensuring they feel part of the programme.

• Will need to be present for the setup of the Centre and be at the Training Day with all of the staff.
• Welcome students on the first day with orientation around the site, informing them about the Individuals Board and ensuring they know about the daily meeting.
• Monitors the health and safety, welfare and discipline of students, anticipating discrimination, bullying, and damage.
• Monitors the whereabouts of students through roll calls at meetings, lunch-time and in the evenings, ensuring that curfews are kept and bed-times respected.
• Attends staff meetings/admin slots for briefings, liaising with the centre team and training (on a rota basis).
• Encourages full and enthusiastic involvement by students in the scheduled Activity Programme, leading by example.
• Development of the Individual Student Activity Board. Ensuring it is fun and engaging to all students.
• Supervises the departure of the students on their departure day, checking beds and facilities, collecting keys as appropriate, escorting students and luggage to pick-up points at agreed times.
• Assists CM with damage surveys when necessary
• Provides pastoral care for every Individual student by ensuring students are adjusting to cultural differences and that their religious and dietary needs are met and respected
• Helps all students to integrate with other students and encourage them in all activities
• Plays a pivotal role in guiding and organising students on excursions
• Monitors student behaviour within the residences and liaises with the management team to report all damage incidences and serious incidences

Qualifications, experience and requirements of the job
• First Aid an advantage
• Experience of working with teenagers in a residential environment
• Excellent organisational and time management skills
• Enthusiasm, energy and motivational skills
• Garda Vetting
• Completion of the Online Training Modules
• Attendance at ECI pre-course induction days
• Tusla Child Protection Training Course
• Attendance on six days per week on a rota basis
• One day off per week usually to be taken mid-week
• Suitable Leisure qualification e.g. specialist coaching qualification an advantage

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